Privacy Policy

This policy explains how Long Term Disability Appeal handles the information you provide.

What we collect

When you submit the enquiry form we collect what you put into it: your name, your phone number, your email address, the three answers you choose from the dropdown menus (where you are in the process, how you got your coverage, and how soon you need to act), and anything you write in the message box, which on this site usually means your own account of a denied medical claim.

If you use the form under the appeal deadline calculator, the message box arrives already filled in with the calculator's result: the denial-letter date you entered, the earliest possible appeal deadline it worked out from that date, and whether that deadline has passed, is close or is still ahead. You can change or delete that text before sending. Whatever is in the box when you send it is collected and stored like anything else you write there.

We do not ask for medical records or claim documents and the form has no way to attach one. Please do not paste one in either. What you write in the message box is stored as ordinary text in an ordinary business database, described below, so send us the outline and keep the file.

The submission also carries your browser's user agent string, which is the line every browser sends naming itself and your operating system, and we store that with the rest. Your IP address is not stored as part of the submission, though the services that carry and answer the request see it in the ordinary way, as they do for any request to any website.

Why we are allowed to hold it

We rely on your consent, given by choosing to fill the form in and send it. You are not required to contact us for any reason, and nothing on this site is withheld if you do not. You can withdraw that consent at any time by emailing team@longtermdisabilityappeal.com.

How we use it

What you send is stored, and the service then tries to email one copy of it to the editorial team that writes this site. That email is not guaranteed. It is not sent for submissions our filters treat as automated or as a test, it is cut down to a count when many arrive close together, and it can simply fail, and in every one of those cases you still see the same thank-you page. We aim to read what arrives, to reply where a reply is useful, and to correct the site where your message shows something on it is wrong, but we cannot promise a reply. If you need one, email team@longtermdisabilityappeal.com directly as well. Nobody outside the editorial team is emailed your enquiry. This site has no arrangement with any attorney or law firm, so your enquiry is not passed to one and submitting the form does not put you in contact with a lawyer. We do not sell your information and we do not use it to advertise to you. Where it is stored, and which services handle it on the way, is set out in the next section. If this site ever does arrange for a law firm to receive enquiries, this page will say so before any enquiry is passed to one, not after.

Where it is stored and who else handles it

The form posts straight from your browser to a lead-handling service that runs on Vercel, a hosting platform we pay for. The first thing that service does is write your submission into its database, which is run by Supabase, before any email is sent and whether or not one is ever sent. The stored record holds your name, your email address, your phone number, your message, a copy of the whole submission exactly as it was sent, and the user agent string described above. Only after that record is written does the service try to email us a copy, through Brevo, a commercial email provider.

One further thing happens automatically, and it is easier to read here than to discover later. A short acknowledgment of your enquiry is drafted by an AI writing tool, Claude, before a person reads it and decides whether to send it. Claude is run by Anthropic, so what the tool is given goes to Anthropic: your name as you typed it, the name of this site, and the fact that you wrote to us. It is not given your message, your email address or your phone number. The draft is then held in the same database next to your name, email address and phone number.

The email copy arrives in an inbox hosted by Google (Gmail). Vercel, Supabase, Brevo, Anthropic and Google are outside companies that handle your information on our instructions; they are not us. We have not verified which country their servers are in, so please do not assume your information stays inside the United States.

How long we keep it

We keep it until someone deletes it by hand. Nothing in the service deletes a stored submission on its own: there is no retention period, no expiry date and no scheduled clear-out, so a submission stays in that database indefinitely unless it is removed deliberately. We would rather say that plainly than name a tidy number that nothing enforces.

How to have it deleted

Email team@longtermdisabilityappeal.com and ask. We will delete the stored record, the drafted acknowledgment held with it, and the copies in our own mailbox, and we will tell you when it is done. What we cannot promise is that every copy inside our providers' own systems and backups, including whatever Anthropic keeps of the request its tool was sent, disappears at the same moment, because those are theirs rather than ours to reach into.

What you can ask us to do

You can ask us for a copy of anything we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent, by emailing team@longtermdisabilityappeal.com. Several US states give their residents further rights over personal information. This site has not been reviewed against any particular state's law, so treat this section as an account of what we will do when you ask, not as a statement of what any law entitles you to.

Site analytics

Every page on this site, including this one, loads a script from Cloudflare that reports that the page was viewed and how quickly it loaded. This happens on every build of the site, whether the enquiry form is open or switched off, and it is separate from anything to do with the form. Cloudflare's own documentation describes the beacon as collecting timing metrics through the browser's Performance API and states that it does not collect visitors' personal data. What reaches us is counts, grouped by country, page path, referring site, device type, browser and operating system. Requesting that script, like requesting any file from any server, tells the server answering it your IP address.

Contact

For any privacy question, email team@longtermdisabilityappeal.com.